Legal Terms • Ontario & Federal Laws of Canada

Terms of Service & Liability Disclaimer

Effective / Last updated: 2026-11-11

Please read these Terms of Service carefully before using OutageCanada (outagecanada.com and outagescanada.com). By accessing, browsing, or submitting reports or comments on this platform, you agree to be bound by these terms, our Privacy Policy, and our Copyright & Notice Policy.

1. Nature of the Service & Public Telemetry Disclaimer

OutageCanada is an independent informational civic telemetry aggregator monitoring electrical grids, broadband ISPs, wireless 5G carriers, municipal boil water advisories, natural gas disruptions, banking platforms, and digital infrastructure across Canada. All outage counters, interactive maps, Estimated Restoration Times (ETRs), provincial watershed summaries, and status classifications are compiled from public official portals, weather bulletins, BGP network telemetry, and resident reports on an “as is” and “as available” basis without any warranty of completeness, real-time accuracy, or uninterrupted uptime.

2. Emergency 911 & Life-Safety Notice (Critical)

OutageCanada is NOT an emergency dispatch service, public safety answering point (PSAP), or regulated electric/gas/water utility.

If you encounter downed overhead power lines, sparking utility poles, flooded electrical panels, or smell natural gas mercaptan, keep at least 10 metres (33 feet) back, evacuate if unsafe, and dial 911 or your local emergency utility hotline immediately.
Households with electrically powered life-support equipment, oxygen concentrators, or home medical refrigeration must maintain dedicated emergency backup batteries and register directly with their local electrical Local Distribution Company (LDC) priority outage roster—never rely on a public web status monitor for medical safety decisions.

3. Diagnostic Calculators & Dispute Templates — No Legal, Financial or Engineering Advice

OutageCanada provides free interactive tools—including the Electricity kWh Cost Calculator, Solar Array & LFP Battery Sizing Estimator, Winter EV Charge Calculator, CRTC/Hydro Bill Credit Estimator, Cold-Climate Generator Sizer, and Dispute Letter Generator—exclusively for educational and preliminary budgeting purposes:

Utility & Solar Figures: Electricity tariffs (kWh), municipal riders, solar yields, and generator startup surge wattage vary by local rate classification, home wiring, snow shading, and seasonal utility tariff amendments. Consult a provincially licensed master electrician (e.g., ESA in Ontario, CMEQ in Quebec, Technical Safety BC) and verify your exact utility statement before sizing electrical hardware or signing solar contracts.
Billing Disputes & Legal Claims: Templates generated by our Dispute Letter Builder do not establish an attorney-client relationship and do not constitute formal legal representation or guarantee regulatory credit awards by carriers, CCTS/CPRST, or provincial energy boards.

4. Acceptable Use, Community Submissions & Automated Scraping Prohibition

When submitting voluntary outage reports, neighbourhood street notes, or comments on OutageCanada, you represent that your report reflects genuine first-hand observations. Users strictly agree NOT to:

Submit fabricated outage alerts, false emergency reports, defamatory remarks, profanity, spam links, or personal private information (such as full street house numbers, private phone numbers, or other residents’ names).
Launch automated scrapers, denial-of-service floods, credential brute-forcing, vulnerability scanners, or high-frequency bots against our web pages or API endpoints without prior written authorization.
Frame or mirror OutageCanada content inside deceptive third-party sites without permission (official embed widgets are provided separately under Embed Outage Widget).

By posting public community reports or comments, you grant OutageCanada a perpetual, royalty-free, non-exclusive license to aggregate, display, moderate, translate, or remove that anonymized submission in connection with operating the platform.

5. Non-Affiliation & Third-Party Links

OutageCanada is wholly independent and is not endorsed by, affiliated with, or sponsored by Hydro One, Hydro-Québec, BC Hydro, ENMAX, EPCOR, Nova Scotia Power, NB Power, Manitoba Hydro, SaskPower, Rogers, Bell, Telus, Videotron, Cogeco, Interac, or any government department or regulator. External hyperlinks leading to utility outage portals, government advisories, or third-party advertisements (including Google AdSense sponsors) are provided strictly for visitor convenience; we do not control or warrant external websites.

6. Limitation of Liability & Indemnification

To the maximum extent permitted under applicable Canadian law, OutageCanada, its operators, and contributors shall not be liable for any direct, indirect, incidental, consequential, or special damages—including spoiled food, frozen pipes, missed work income, damaged electronics, inaccurate ETR estimates, or carrier dispute rejections—arising out of or relating to the use or inability to use outagecanada.com. You agree to indemnify and hold harmless OutageCanada against claims resulting from your misuse of the platform or violation of these Terms.

7. Governing Law & Changes to Terms

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law rules. We may revise these Terms at any time by updating this page; continued use of OutageCanada constitutes acceptance of the revised Terms. Questions regarding these Terms may be sent to [email protected].